Shipping & Exchange Policy

Orders are generally dispatched within 1–3 business days after order confirmation. Delivery usually takes approximately 3–7 days from the date of dispatch. Delivery may take longer during peak seasons, public holidays, or due to circumstances beyond our control.

You may request cancellation within 24 hours of placing your order or before the order status changes to “Shipped” / shipment is confirmed, whichever occurs first. Pre-order products cannot be cancelled.

If an eligible order is cancelled, the refund will be processed to the original payment method within 7 business days. The time taken for the amount to appear in your account may depend on your bank or payment provider.

Except for eligible order cancellations, Liorre does not offer refunds or general returns. Customers may request an exchange for an eligible product or size within 7 days of delivery. Only one exchange request is permitted per order.

An exchange request is subject to all of the following conditions:

• The product must be unused, unwashed, and in its original condition.
• All original tags and labels must remain attached.
• Products purchased on sale, at a discount, or using a coupon or gift voucher are not eligible for exchange.
• Customised or altered products are not eligible for exchange.
• For damaged, incomplete, or incorrect orders, an unboxing video is required to support the claim.

Customers must return the product as instructed by Liorre customer support. Exchange processing will begin only after the returned parcel reaches us and the product passes our quality inspection. Return transit may take approximately 3–20 days after pickup.

A reverse-shipping fee of ₹120 applies where reverse pickup is available. This fee reflects the shipping charge stated in this policy. If reverse pickup is unavailable for your PIN code, you will need to ship the parcel to the address provided by customer support.

Please pack the product securely and follow the return instructions provided by customer support. Exchange requests may be declined if the product does not meet the eligibility conditions above.

Please review the size chart on the relevant product page before ordering. If the size does not fit, you may request an eligible size exchange within 7 days of delivery, subject to the conditions in this policy. For assistance, email oraeongroup@gmail.com.

Products purchased at sale or discounted prices, or using coupons or gift vouchers, are not eligible for return or exchange, except where applicable law requires otherwise.